FAQ

How long before my order ships?

We ask to allow up to 1-3 business days before shipment.

An e-mail confirming your order and shipment will be sent to the e-mail address provided in the Billing information section.

You may experience shipping delays with carriers beyond Baha Beauty's control. We appreciate your patience.

What is your return policy?

Please see full policy here.

How do I contact Customer Service?

Please email us at bahabeautyllc@gmail.com

For faster service, be sure to include your order number in the subject line and provide all relevant information in your email inquiry such as style name, size and color so we can better assist you.

*business inquiries will not be answered via Instagram DM*

Our Customer Support Team is happy to assist you during the customer service hours listed below. Please allow up to 2 business days for a response.

CUSTOMER SERVICE HOURS:

Monday-Friday 9am-5pm EST

I entered the wrong shipping address at checkout, can this be changed?

Please check your shipping address for accuracy before finalizing your purchase.

No changes will be made to an order once placed, including but not limited to shipping or billing addresses, payment types, and adding or removing items from orders.

What if I never received my item?

Baha Beauty LLC is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customer's responsibility to file a claim with the shipping carrier.

My package hasn't arrived yet, it shows it's still in transit?

Baha Beauty LLC cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carriers possession. Once an item is in transit with, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.