Refund policy


All Sales Are Final

All sales are final. We do not accept returns, offer exchanges, or allow cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Order Issues: Defective, Damaged, or Incorrect Items

While all sales are final, we understand that issues may occasionally occur during fulfillment or shipping.

If your order arrives damaged, defective, incorrect, or missing items, please contact our customer service team for authorization within 3 days of the package being marked as delivered.

📧 Contact: bahabeautyllc@gmail.com

When reaching out, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item(s) and packaging, if applicable

Reporting Deadlines

All issues must be reported within 3 days of delivery:

  • Damaged Items: Within 3 days of delivery

  • Defective Items: Within 3 days of delivery

  • Incorrect Items: Within 3 days of delivery

  • Missing Items: Within 3 days of delivery

Requests submitted after this timeframe may not be eligible for review.

Resolution Process

Upon receipt of the returned product (if required), we will inspect the item and notify you via email within 2–3 business days regarding eligibility for a replacement.

  • If approved, a replacement item will be sent, subject to inventory availability.

  • If a replacement is not available, a full refund will be issued to the original form of payment.

Additional Notes

  • Items returned without prior authorization will not be accepted.

  • Baha Beauty reserves the right to deny claims that fall outside the stated guidelines.

  • Unfortunately we cannot accept returns on items marked as final sale.